Did Prime Telecom call you?
You’re right to want to check. Here is how to recognize a call from us, and how to stop receiving them.
Stop calls from Prime TelecomHow to recognize our call
When an advisor calls you, your caller ID shows “Prime Telecom”.
In doubt? Hang up and contact us directly (details below). Do not give any information to someone who claims to represent Prime Telecom if your caller ID shows something else.
Email us : info@primetelecom.ca
What an advisor tells you at the start of the call
- 1That they are calling from Prime Telecom.
- 2Which provider they are calling on behalf of, if applicable.
- 3The purpose of the call.
During the call, they describe the type of service offered, its price and the important conditions. On request, they give you a number to reach someone about the call.
The hours when we may call
- Monday to Friday
- 9 a.m. to 9:30 p.m.
- Saturday and Sunday
- 10 a.m. to 6 p.m.
Based on the time where you are. These hours are set by the CRTC Unsolicited Telecommunications Rules.
Stop calls from Prime Telecom
Just tell the advisor during the call, or fill out our form. Your number is added to our internal do-not-call list within 14 days of your request.
National Do Not Call List
You can also register your number on the National Do Not Call List (DNCL). Some calls remain permitted, for example from a business you have a recent business relationship with.
Official DNCL website (opens in a new tab)Think you received a fraudulent call?
Do not give any information and report it to the Canadian Anti-Fraud Centre.
Canadian Anti-Fraud Centre (opens in a new tab)